RESEARCH AND DEVELOPMENT OF AN INTELLIGENT CRM FOR FOODSERVICE ENTERPRISES WITH A DIGITAL TWIN FOR OPERATIONS SIMULATION AND OPTIMIZATION

Umarov , Umarxon

Қўқон университети хабарномаси · 2026-yil

Annotatsiya

This study presents the research, design, and development of an Intelligent Customer Relationship Management (CRM) platform enhanced with a Digital Twin to support operational simulation and optimization within foodservice enterprises. The system integrates dynamic analytics, workflow monitoring, and data-driven decision support while the Digital Twin replicates operational workflows using agent-based and discrete-event simulation. Evaluation results demonstrate improved throughput, reduced waiting times, and enhanced predictive accuracy across foodservice operations.

Maqola ma’lumotlari
MualliflarUmarov , Umarxon
JurnalҚўқон университети хабарномаси
Nashr sanasi2026-01-15
Jild17
Betlar76-80
TilIngliz

Kalit so‘zlar

CRM, Digital Twin, Foodservice, Operational Optimization, Simulation Modeling, Django, PostgreSQL, Decision Support Systems

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