This scientific article provides an in-depth analysis of the application ofartificial intelligence (Al) and chatbot technologies in the modern tourism and hospitality services sector. In recent years, the rapid development of digital technologies has become a crucial tool in automating and optimizing the processes of providing tourism services, as well as enhancing customer-oriented approaches. In particular, the use of chatbots has improved service quality and expanded the ability to respond to customer needs in real-time. The article covers the theoretical foundations of artificial intelligence and chatbots, their technological features, applications in global and national practices, advantages, existing challenges, and promising directions. Based on the research results, scientifically grounded recommendations for further development of digital innovations in the tourism sector are provided.
| Mualliflar | XODJAYEVA, Mavlyuda |
|---|---|
| Jurnal | Ислом тафаккури – Исламская мысль – Islamic thought – |
| Nashriyot | Ўзбекистон халқаро ислом академияси |
| ISSN | 2181-9572 |
| Nashr sanasi | 2026-05-16 |
| Jild | 8 |
| Son | 2 |
| Betlar | 121-125 |
| Til | Ingliz |
| Ilmiy soha | Islomshunoslik |
| Indeksga qo‘shilgan | 2026-08-26 |
искусственный интеллект, чат-бот, цифровые технологии, гостиничный сервис, туристические услуги, автоматизация, клиентский опыт, цифровая трансформация, умное обслуживание, инновации в туризме, artificial intelligence, chatbot, digital technologies, hospitality service, tourism services, automation, customer experience, digital transformation, smart service, tourism innovations, sun’iy intellekt, chatbot, raqamli texnologiyalar, mehmonxona xizmati, turistik xizmatlar, avtomatlashtirish, mijoz tajribasi, raqamli transformatsiya, aqlli xizmat ko‘rsatish, turizm innovatsiyalari
| APA | XODJAYEVA, Mavlyuda (2026). APPLICATION OF ARTIFICIAL INTELLIGENCE AND CHATBOTS IN HOSPITALITY AND TOURISM SERVICES. Ислом тафаккури – Исламская мысль – Islamic thought –, 8(2), 121-125. https://journals.iiau.uz/index.php/isltho/article/view/104 |
|---|---|
| GOST (OAK) | XODJAYEVA, Mavlyuda APPLICATION OF ARTIFICIAL INTELLIGENCE AND CHATBOTS IN HOSPITALITY AND TOURISM SERVICES // Ислом тафаккури – Исламская мысль – Islamic thought –. – 2026. – T. 8, № 2. – P. 121-125. |
| MLA | XODJAYEVA, Mavlyuda. “APPLICATION OF ARTIFICIAL INTELLIGENCE AND CHATBOTS IN HOSPITALITY AND TOURISM SERVICES.” Ислом тафаккури – Исламская мысль – Islamic thought –, 8(2), 121-125, 2026. https://journals.iiau.uz/index.php/isltho/article/view/104 |
| Chicago | XODJAYEVA, Mavlyuda. “APPLICATION OF ARTIFICIAL INTELLIGENCE AND CHATBOTS IN HOSPITALITY AND TOURISM SERVICES.” Ислом тафаккури – Исламская мысль – Islamic thought –, 8(2), 121-125 (2026). https://journals.iiau.uz/index.php/isltho/article/view/104 |
| Harvard | XODJAYEVA, Mavlyuda (2026) ‘APPLICATION OF ARTIFICIAL INTELLIGENCE AND CHATBOTS IN HOSPITALITY AND TOURISM SERVICES’, Ислом тафаккури – Исламская мысль – Islamic thought –, 8(2), 121-125. https://journals.iiau.uz/index.php/isltho/article/view/104 |
| BibTeX | @article{xodjayevamavlyuda2026,
title = {APPLICATION OF ARTIFICIAL INTELLIGENCE AND CHATBOTS IN HOSPITALITY AND TOURISM SERVICES},
author = {XODJAYEVA, Mavlyuda},
journal = {Ислом тафаккури – Исламская мысль – Islamic thought –},
year = {2026},
volume = {8},
number = {2},
pages = {121-125},
url = {https://journals.iiau.uz/index.php/isltho/article/view/104}
} |
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