Servqual methodology as a tool for improving the quality of medical services

Mamasolieva Shoxista Abdugapparovna, Abdunazarova Yulduz Ravshanovna, Shekhovsova Mariya Stanislavovna

Journal of Biomedicine and Practice – Biomeditsina va amaliyot jurnali · 2025-yil

Annotatsiya

The SERVQUAL methodology is one of the most widely used tools for assessing service quality. In the context of medical services, this methodology helps identify the gap between patients' expectations and the actual level of services provided. The application of the SERVQUAL methodology in medical institutions not only allows for the evaluation of the current quality of services but also helps to identify areas for improvement. Regular patient surveys based on this methodology enable healthcare management to adapt services to patient needs, which, in turn, contributes to increased patient satisfaction and loyalty. Thus, the SERVQUAL methodology is an effective tool for improving the quality of medical services, allowing healthcare organizations to systematically analyze and enhance their processes based on real patient feedback and expectations.

Maqola ma’lumotlari
MualliflarMamasolieva Shoxista Abdugapparovna, Abdunazarova Yulduz Ravshanovna, Shekhovsova Mariya Stanislavovna
JurnalJournal of Biomedicine and Practice – Biomeditsina va amaliyot jurnali
NashriyotТошкент давлат стоматалогия институти, , «Expert Lawyers» MЧЖ
ISSN2181-9300
Nashr sanasi2025-08-08
Jild10
Son3/1
TilIngliz
Ilmiy sohaTibbiyot
Indeksga qo‘shilgan2026-08-27

Maqolaning asl sahifasi

Kalit so‘zlar

служба контроля качества; SERVQUAL; СК метод; управление в государственных учреждениях системы здравоохранения; повышение качества услуги;, quality control service; SERVQUAL; SC method; management in state institutions of the health care system; improving the quality of service, sifat nazorati xizmati; SERVQUAL; SC usuli; sog'liqni saqlash tizimining davlat muassasalarida boshqaruv; yordam qilish, yuqori sifat.

Ilmiy soha

Tibbiyot

Iqtibos keltirish

APAMamasolieva Shoxista Abdugapparovna, Abdunazarova Yulduz Ravshanovna, & Shekhovsova Mariya Stanislavovna (2025). SERVQUAL METHODOLOGY AS A TOOL FOR IMPROVING THE QUALITY OF MEDICAL SERVICES. Journal of Biomedicine and Practice – Biomeditsina va amaliyot jurnali, 10(3/1). https://tadqiqot.uz/index.php/biomedicine/article/view/12015
GOST (OAK)Mamasolieva Shoxista Abdugapparovna, Abdunazarova Yulduz Ravshanovna, Shekhovsova Mariya Stanislavovna SERVQUAL METHODOLOGY AS A TOOL FOR IMPROVING THE QUALITY OF MEDICAL SERVICES // Journal of Biomedicine and Practice – Biomeditsina va amaliyot jurnali. – 2025. – T. 10, № 3/1.
MLAMamasolieva Shoxista Abdugapparovna, Abdunazarova Yulduz Ravshanovna, and Shekhovsova Mariya Stanislavovna. “SERVQUAL METHODOLOGY AS A TOOL FOR IMPROVING THE QUALITY OF MEDICAL SERVICES.” Journal of Biomedicine and Practice – Biomeditsina va amaliyot jurnali, 10(3/1), 2025. https://tadqiqot.uz/index.php/biomedicine/article/view/12015
ChicagoMamasolieva Shoxista Abdugapparovna, Abdunazarova Yulduz Ravshanovna, and Shekhovsova Mariya Stanislavovna. “SERVQUAL METHODOLOGY AS A TOOL FOR IMPROVING THE QUALITY OF MEDICAL SERVICES.” Journal of Biomedicine and Practice – Biomeditsina va amaliyot jurnali, 10(3/1) (2025). https://tadqiqot.uz/index.php/biomedicine/article/view/12015
HarvardMamasolieva Shoxista Abdugapparovna, Abdunazarova Yulduz Ravshanovna, and Shekhovsova Mariya Stanislavovna (2025) ‘SERVQUAL METHODOLOGY AS A TOOL FOR IMPROVING THE QUALITY OF MEDICAL SERVICES’, Journal of Biomedicine and Practice – Biomeditsina va amaliyot jurnali, 10(3/1). https://tadqiqot.uz/index.php/biomedicine/article/view/12015
BibTeX
@article{mamasolievashoxistaabdugapparovna2025,
  title = {SERVQUAL METHODOLOGY AS A TOOL FOR IMPROVING THE QUALITY OF MEDICAL SERVICES},
  author = {Mamasolieva Shoxista Abdugapparovna and Abdunazarova Yulduz Ravshanovna and Shekhovsova Mariya Stanislavovna},
  journal = {Journal of Biomedicine and Practice – Biomeditsina va amaliyot jurnali},
  year = {2025},
  volume = {10},
  number = {3/1},
  url = {https://tadqiqot.uz/index.php/biomedicine/article/view/12015}
}

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