Sentiment-based evaluation of emotional experience in ux: a case study on duolingo user feedback

Yusufjonov, Diyorbek

Муҳандислик ва Иқтисодиёт · 2026-yil

Annotatsiya

This study presents the SEE-UX (Sentiment–Emotion Evaluation for UX) framework, designed to evaluateemotional user experience through large-scale sentiment and emotion analysis of app reviews. Applied to 9,742 Duolingomobile app reviews, the framework integrates lexicon-based sentiment analysis (VADER + TextBlob), transformer-basedclassification (DistilBERT), NRC Emotion Lexicon categorization, and UX component mapping. Approximately 76% ofreviews expressed positive sentiment. Gamification features (streaks) consistently elicited joy and trust, while the hearts/lives system and monetization features triggered anger and frustration. Results confirm that large-scale sentiment analysiscan provide actionable, emotionally-grounded insights for user-centered design in mobile learning applications.

Maqola ma’lumotlari
MualliflarYusufjonov, Diyorbek
JurnalМуҳандислик ва Иқтисодиёт
NashriyotПлеханов номидаги Россия иқтисодиёти университетининг Тошкент шаҳридаги филиали
ISSN3060-463X, 3060-463X
Nashr sanasi2026-06-01
Jild4
Son6
Betlar603-606
TilIngliz
Indeksga qo‘shilgan2026-08-26

Maqolaning asl sahifasi

Kalit so‘zlar

user experience (UX); sentiment analysis; emotion analysis; gamification; mobile learning; HCI; NLP

Iqtibos keltirish

APAYusufjonov, Diyorbek (2026). SENTIMENT-BASED EVALUATION OF EMOTIONAL EXPERIENCE IN UX: A CASE STUDY ON DUOLINGO USER FEEDBACK. Муҳандислик ва Иқтисодиёт, 4(6), 603-606. https://muhandislik-iqtisodiyot.uz/index.php/journal/article/view/3617
GOST (OAK)Yusufjonov, Diyorbek SENTIMENT-BASED EVALUATION OF EMOTIONAL EXPERIENCE IN UX: A CASE STUDY ON DUOLINGO USER FEEDBACK // Муҳандислик ва Иқтисодиёт. – 2026. – T. 4, № 6. – P. 603-606.
MLAYusufjonov, Diyorbek. “SENTIMENT-BASED EVALUATION OF EMOTIONAL EXPERIENCE IN UX: A CASE STUDY ON DUOLINGO USER FEEDBACK.” Муҳандислик ва Иқтисодиёт, 4(6), 603-606, 2026. https://muhandislik-iqtisodiyot.uz/index.php/journal/article/view/3617
ChicagoYusufjonov, Diyorbek. “SENTIMENT-BASED EVALUATION OF EMOTIONAL EXPERIENCE IN UX: A CASE STUDY ON DUOLINGO USER FEEDBACK.” Муҳандислик ва Иқтисодиёт, 4(6), 603-606 (2026). https://muhandislik-iqtisodiyot.uz/index.php/journal/article/view/3617
HarvardYusufjonov, Diyorbek (2026) ‘SENTIMENT-BASED EVALUATION OF EMOTIONAL EXPERIENCE IN UX: A CASE STUDY ON DUOLINGO USER FEEDBACK’, Муҳандислик ва Иқтисодиёт, 4(6), 603-606. https://muhandislik-iqtisodiyot.uz/index.php/journal/article/view/3617
BibTeX
@article{yusufjonovdiyorbek2026,
  title = {SENTIMENT-BASED EVALUATION OF EMOTIONAL EXPERIENCE IN UX: A CASE STUDY ON DUOLINGO USER FEEDBACK},
  author = {Yusufjonov, Diyorbek},
  journal = {Муҳандислик ва Иқтисодиёт},
  year = {2026},
  volume = {4},
  number = {6},
  pages = {603-606},
  url = {https://muhandislik-iqtisodiyot.uz/index.php/journal/article/view/3617}
}

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