Digital transformation of public administration in Uzbekistan: reform phases, platformization, and public service modernization

Abdurakhmonov , Farkhod, Абдурахмонов , Фарход, Abdurakhmonov , Farkhod

Иқтисодий тараққиёт ва таҳлил · 2026-yil

Annotatsiya

Uzbekistan has accelerated the digitalization of public services through legal reforms, infrastructure investments, and the expansion of unified service channels. However, international research shows that simply increasing the service catalog does not lead to meaningful transformation unless back-office interoperability, data governance, and user-centered design help reduce document burdens and procedural uncertainties. This paper presents a three-wave maturity model of Uzbekistan’s progress: (1) establishing basic infrastructure and internal digitization; (2) platform development and hybrid service delivery via a unified portal and one-stop shops; and (3) moving toward data-driven, proactive services based on life events. Using qualitative analysis of documents, institutional mapping, and benchmarking against OECD/UN/World Bank frameworks, the study links each stage’s enablers to expected outcomes like efficiency, transparency, and inclusion, as well as key risks such as data quality issues, interagency coordination gaps, cybersecurity and privacy threats, and uneven adoption. An analytical matrix highlights priority policy actions, including clearer data stewardship, enforceable interoperability standards, security-by-design, and institutionalized user experience (UX) standards integrated into administrative procedures and remedy mechanisms. Lessons from India’s digital public infrastructure show how reusable core components can accelerate scaling while also heightening governance requirements for accountability and trust.

Maqola ma’lumotlari
MualliflarAbdurakhmonov , Farkhod, Абдурахмонов , Фарход, Abdurakhmonov , Farkhod
JurnalИқтисодий тараққиёт ва таҳлил
NashriyotЎзбекистон иқтисодиётини ривожлантиришнинг илмий-тадқиқот маркази
ISSN2992-877X
Nashr sanasi2026-03-31
Jild4
Son3
Betlar9-18
TilIngliz
Ilmiy sohaIqtisodiyot
DOI10.60078/2992-877x-2026-vol4-iss3-pp9-18
Indeksga qo‘shilgan2026-08-27

DOI: 10.60078/2992-877x-2026-vol4-iss3-pp9-18 · Maqolaning asl sahifasi

Kalit so‘zlar

digital government, e-government, public service digitization, platform government, interoperability, user experience, цифровое государство, электронное правительство, цифровизация государственных услуг, платформенное управление, пользовательский опыт, проактивные услуги, raqamli hukumat, elektron hukumat, davlat xizmatlarini raqamlashtirish, platformaviy boshqaruv, foydalanuvchi tajribasi, proaktiv xizmatlar

Ilmiy soha

Iqtisodiyot

Iqtibos keltirish

APAAbdurakhmonov , Farkhod, Абдурахмонов , Фарход, & Abdurakhmonov , Farkhod (2026). DIGITAL TRANSFORMATION OF PUBLIC ADMINISTRATION IN UZBEKISTAN: REFORM PHASES, PLATFORMIZATION, AND PUBLIC SERVICE MODERNIZATION. Иқтисодий тараққиёт ва таҳлил, 4(3), 9-18. https://doi.org/10.60078/2992-877x-2026-vol4-iss3-pp9-18
GOST (OAK)Abdurakhmonov , Farkhod, Абдурахмонов , Фарход, Abdurakhmonov , Farkhod DIGITAL TRANSFORMATION OF PUBLIC ADMINISTRATION IN UZBEKISTAN: REFORM PHASES, PLATFORMIZATION, AND PUBLIC SERVICE MODERNIZATION // Иқтисодий тараққиёт ва таҳлил. – 2026. – T. 4, № 3. – P. 9-18. – DOI: 10.60078/2992-877x-2026-vol4-iss3-pp9-18.
MLAAbdurakhmonov , Farkhod, Абдурахмонов , Фарход, and Abdurakhmonov , Farkhod. “DIGITAL TRANSFORMATION OF PUBLIC ADMINISTRATION IN UZBEKISTAN: REFORM PHASES, PLATFORMIZATION, AND PUBLIC SERVICE MODERNIZATION.” Иқтисодий тараққиёт ва таҳлил, 4(3), 9-18, 2026. https://doi.org/10.60078/2992-877x-2026-vol4-iss3-pp9-18
ChicagoAbdurakhmonov , Farkhod, Абдурахмонов , Фарход, and Abdurakhmonov , Farkhod. “DIGITAL TRANSFORMATION OF PUBLIC ADMINISTRATION IN UZBEKISTAN: REFORM PHASES, PLATFORMIZATION, AND PUBLIC SERVICE MODERNIZATION.” Иқтисодий тараққиёт ва таҳлил, 4(3), 9-18 (2026). https://doi.org/10.60078/2992-877x-2026-vol4-iss3-pp9-18
HarvardAbdurakhmonov , Farkhod, Абдурахмонов , Фарход, and Abdurakhmonov , Farkhod (2026) ‘DIGITAL TRANSFORMATION OF PUBLIC ADMINISTRATION IN UZBEKISTAN: REFORM PHASES, PLATFORMIZATION, AND PUBLIC SERVICE MODERNIZATION’, Иқтисодий тараққиёт ва таҳлил, 4(3), 9-18. https://doi.org/10.60078/2992-877x-2026-vol4-iss3-pp9-18
BibTeX
@article{abdurakhmonovfarkhod2026,
  title = {DIGITAL TRANSFORMATION OF PUBLIC ADMINISTRATION IN UZBEKISTAN: REFORM PHASES, PLATFORMIZATION, AND PUBLIC SERVICE MODERNIZATION},
  author = {Abdurakhmonov , Farkhod and Абдурахмонов , Фарход and Abdurakhmonov , Farkhod},
  journal = {Иқтисодий тараққиёт ва таҳлил},
  year = {2026},
  volume = {4},
  number = {3},
  pages = {9-18},
  doi = {10.60078/2992-877x-2026-vol4-iss3-pp9-18},
  url = {https://doi.org/10.60078/2992-877x-2026-vol4-iss3-pp9-18}
}

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