Improving consumer rights protection mechanisms in Uzbekistan’s automobile delivery system: legal frameworks and digital transformation directions

Raupov Abdurahmon Ilhomovich

Marketing · 2025-yil

Annotatsiya

This article examines the current state of consumer rights protection in Uzbekistan’s automobile delivery system, focusing on regulatory compliance, warranty disparities, service infrastructure, and digital transparency. Based on consumer complaints record ed between January and August 2025, the study identifies recurring issues such as untimely vehicle delivery, insufficient warranty coverage, lack of Uzbek -language user information, and the absence of unified digital monitoring for after-sales services. Us ing national legislation and empirical field data, the study proposes an integrated model for enhancing consumer confidence through digital service book systems, unified online registries, and insurance -based warranty mechanisms. The findings emphasize the importance of harmonizing warranty policies, introducing electronic monitoring tools, and ensuring transparency and linguistic accessibility in the automotive market, in alignment with the “Digital Uzbekistan – 2030” national strategy.

Maqola ma’lumotlari
MualliflarRaupov Abdurahmon Ilhomovich
JurnalMarketing
NashriyotТошкент давлат иқтисодиёт университети
ISSN3060-4621
Nashr sanasi2025-10-31
Son10
TilIngliz
Ilmiy sohaIqtisodiyot
DOI10.67668/mj/2025iss10/45
Indeksga qo‘shilgan2026-10-18

DOI: 10.67668/mj/2025iss10/45 · Maqolaning asl sahifasi

Kalit so‘zlar

consumer rights, automobile market, digital warranty systems, after - sales services, service centers, delivery delays, digital economy, competition policy, защита прав потребителей, автомобильный рынок, цифровые гарантийные системы, послепродажное обслуживание, сервисные центры, задержки поставок, цифровая экономика, конкурентная политика, isteʼmolchi huquqlari, avtomobil bozori, raqamli kafolat tizimlari, sotuvdan keyingi xizmatlar, servis markazlari, yetkazib berishdagi kechikishlar, raqamli iqtisodiyot, raqobat siyosati № 10-SON OKTA BR, 2025 -YIL 451

Ilmiy soha

Iqtisodiyot

Iqtibos keltirish

APARaupov Abdurahmon Ilhomovich (2025). IMPROVING CONSUMER RIGHTS PROTECTION MECHANISMS IN UZBEKISTAN’S AUTOMOBILE DELIVERY SYSTEM: LEGAL FRAMEWORKS AND DIGITAL TRANSFORMATION DIRECTIONS. Marketing, (10). https://doi.org/10.67668/mj/2025iss10/45
GOST (OAK)Raupov Abdurahmon Ilhomovich IMPROVING CONSUMER RIGHTS PROTECTION MECHANISMS IN UZBEKISTAN’S AUTOMOBILE DELIVERY SYSTEM: LEGAL FRAMEWORKS AND DIGITAL TRANSFORMATION DIRECTIONS // Marketing. – 2025. – № 10. – DOI: 10.67668/mj/2025iss10/45.
MLARaupov Abdurahmon Ilhomovich. “IMPROVING CONSUMER RIGHTS PROTECTION MECHANISMS IN UZBEKISTAN’S AUTOMOBILE DELIVERY SYSTEM: LEGAL FRAMEWORKS AND DIGITAL TRANSFORMATION DIRECTIONS.” Marketing, (10), 2025. https://doi.org/10.67668/mj/2025iss10/45
ChicagoRaupov Abdurahmon Ilhomovich. “IMPROVING CONSUMER RIGHTS PROTECTION MECHANISMS IN UZBEKISTAN’S AUTOMOBILE DELIVERY SYSTEM: LEGAL FRAMEWORKS AND DIGITAL TRANSFORMATION DIRECTIONS.” Marketing, (10) (2025). https://doi.org/10.67668/mj/2025iss10/45
HarvardRaupov Abdurahmon Ilhomovich (2025) ‘IMPROVING CONSUMER RIGHTS PROTECTION MECHANISMS IN UZBEKISTAN’S AUTOMOBILE DELIVERY SYSTEM: LEGAL FRAMEWORKS AND DIGITAL TRANSFORMATION DIRECTIONS’, Marketing, (10). https://doi.org/10.67668/mj/2025iss10/45
BibTeX
@article{raupovabdurahmonilhomovich2025,
  title = {IMPROVING CONSUMER RIGHTS PROTECTION MECHANISMS IN UZBEKISTAN’S AUTOMOBILE DELIVERY SYSTEM: LEGAL FRAMEWORKS AND DIGITAL TRANSFORMATION DIRECTIONS},
  author = {Raupov Abdurahmon Ilhomovich},
  journal = {Marketing},
  year = {2025},
  number = {10},
  doi = {10.67668/mj/2025iss10/45},
  url = {https://doi.org/10.67668/mj/2025iss10/45}
}

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