This article examines the organizational and economic mechanisms through which artificial intelligence (AI) enhances service efficiency in retail trade enterprises. The relevance of the topic is driven by intensifying competition, changing consumer expectations, and the rapid development of the digital economy in Uzbekistan under the national Strategy for the Development of Artificial Intelligence Technologies until 2030. The aim of the study is to assess the impact of AI adoption on retail service efficiency and to substantiate the mechanisms that convert this adoption into measurable performance gains. A mixed-methods design was applied: a survey of 128 retail enterprises operating in different regions of Uzbekistan, semi-structured interviews with 17 industry experts, and analysis of official statistical data. Service efficiency was measured through an integral coefficient combining speed, accuracy, availability, cost, and customer satisfaction. The results show that enterprises applying AI solutions in an integrated manner reduced average customer service time by 41 per cent, increased order fulfilment accuracy by 17 per cent, raised the customer satisfaction index by 24 per cent, and lowered operating costs by 21 per cent. Correlation analysis confirmed a strong positive relationship between the intensity of AI adoption and service efficiency (r = 0.58– 0.74). The study also identifies key barriers such as digital-skills shortages, high integration costs, and data-security concerns. On this basis, a phased implementation model and a set of organizational and economic mechanisms are proposed. The findings are useful for retail managers, sector regulators, and researchers of the digital economy.
| Mualliflar | Urinov , Yigitali |
|---|---|
| Jurnal | Pioneering Studies and Theories |
| Nashr sanasi | 2026-07-11 |
| Jild | 2 |
| Son | 4 |
| Betlar | 2-10 |
| Til | Ingliz |
artificial intelligence, retail trade, service efficiency, digital transformation, machine learning, customer experience, organizational mechanisms, economic mechanisms, personalization, Uzbekistan
The rapid integration of artificial intelligence (AI) into higher education, together with the fast digital transformation of emerging economies such as Uzbekistan, has created an urgent need to align national practice…
Food security remains one of the central development challenges of the present decade, and the efficiency with which capital is invested in food industry enterprises is increasingly recognized as a decisive factor in…
This study examines the strategic directions for enhancing the efficiency of environmental and economic management within the framework of the green economy. The research highlights the growing importance of sustainable…
This paper presents an integrated organisational-economic model for territorial water allocation in the Andijan region (10 districts), encompassing water limit-setting, compliance monitoring, and graduated economic…
Distance learning has expanded rapidly, but in many institutions — especially in emerging digital economies such as Uzbekistan — it rests on a fragmented set of platforms that rarely interoperate, producing data silos…
This study, prepared in the IMRAD format, presents a comparative institutional and financial analysis of the post-investment sustainability of infrastructure projects financed by the Asian Development Bank (ADB) and the…
Small business entities are disproportionately exposed to operational and financial risks owing to constrained resource bases and heightened sensitivity to macroeconomic fluctuations. This study proposes and validates a…
Distance education has moved from a pandemic-era stopgap to a permanent pillar of higher education in emerging digital economies, yet quality assurance frameworks have not kept pace with the speed of adoption or with…
This article presents a scientific and economic assessment of the market for textile oils and specialty lubricants used by industrial textile enterprises in Uzbekistan. The study does not examine domestic production of…
This article analyzes the mechanisms for increasing the export potential of small businesses and expanding their foreign economic activity in the context of modernization of the national economy and deepening structural…