Customer service management strategies

Mamadiyorov , Farrukh, Davronov , Akmalbek, Мамадиёров , Фаррух, Давронов , Акмалбек, Mamadiyorov , Farrux, Davronov , Akmalbek

Илғор иқтисодиёт ва педагогик технологиялар · 2026-yil

Annotatsiya

This study examines customer service management regarding Uzbek gastronomy and the impact of service quality on customer satisfaction. Research was conducted through an online quantitative survey in Tashkent, Samarkand, and Bukhara. Data was obtained from patrons who had recently visited local restaurants. Important service parameters such as order fulfillment, pricing, and customer care were evaluated. Analyzing response patterns, clients value gaining accurate orders at competitive prices. Improvement recommendations catered to clearer menus, faster service, and increased staff attention. Clients have a reasonably high appreciation of traditional hospitality. However, clients tend to value systematized and professional service as well. Applying universal service theories to a particularistic rich culture setting contributes to hospitality scholarship. Alongside, ethnic restaurants’ managers aiming towards greater patron satisfaction while maintaining cultural integrity are provided with useful guidance

Maqola ma’lumotlari
MualliflarMamadiyorov , Farrukh, Davronov , Akmalbek, Мамадиёров , Фаррух, Давронов , Акмалбек, Mamadiyorov , Farrux, Davronov , Akmalbek
JurnalИлғор иқтисодиёт ва педагогик технологиялар
NashriyotТошкент давлат иқтисодиёт университети ҳузуридаги «Ўзбекистон иқтисодиётини ривожлантиришнинг илмий асослари ва муаммолари» илмий-тадқиқот маркази
ISSN1994-2025
Nashr sanasi2026-06-12
Jild3
Son3
Betlar516-531
TilIngliz
Ilmiy sohaIqtisodiyot
DOI10.60078/3060-4842-2026-vol3-iss3-pp516-531
Indeksga qo‘shilgan2026-08-26

DOI: 10.60078/3060-4842-2026-vol3-iss3-pp516-531 · Maqolaning asl sahifasi

Kalit so‘zlar

customer service management, service quality, customer satisfaction, uzbek gastronomic tourism, hospitality industry, restaurant service operations, consumer behavior, traditional hospitality, ethnic restaurant management, cultural authenticity, управление обслуживанием клиентов, качество обслуживания, удовлетворенность клиентов, узбекский гастрономический туризм, индустрия гостеприимства, ресторанное обслуживание, поведение потребителей, традиционное гостеприимство, этнический ресторанный менеджмент, культурная аутентичность, mijozlarga xizmat ko‘rsatishni boshqarish, xizmat sifati, mijozlar ehtiyojini qondirish, O‘zbekiston gastronomik turizmi, mehmondo‘stlik sanoati, restoran xizmatlari operatsiyalari, iste’molchilarning xulq-atvori, an’anaviy mehmondo‘stlik, etnik restoranlarni boshqarish, madaniy o‘ziga xoslik

Ilmiy soha

Iqtisodiyot

Iqtibos keltirish

APAMamadiyorov , Farrukh, Davronov , Akmalbek, Мамадиёров , Фаррух, Давронов , Акмалбек, Mamadiyorov , Farrux, & Davronov , Akmalbek (2026). CUSTOMER SERVICE MANAGEMENT STRATEGIES. Илғор иқтисодиёт ва педагогик технологиялар, 3(3), 516-531. https://doi.org/10.60078/3060-4842-2026-vol3-iss3-pp516-531
GOST (OAK)Mamadiyorov , Farrukh va b. CUSTOMER SERVICE MANAGEMENT STRATEGIES // Илғор иқтисодиёт ва педагогик технологиялар. – 2026. – T. 3, № 3. – P. 516-531. – DOI: 10.60078/3060-4842-2026-vol3-iss3-pp516-531.
MLAMamadiyorov , Farrukh, Davronov , Akmalbek, Мамадиёров , Фаррух, Давронов , Акмалбек, Mamadiyorov , Farrux, and Davronov , Akmalbek. “CUSTOMER SERVICE MANAGEMENT STRATEGIES.” Илғор иқтисодиёт ва педагогик технологиялар, 3(3), 516-531, 2026. https://doi.org/10.60078/3060-4842-2026-vol3-iss3-pp516-531
ChicagoMamadiyorov , Farrukh, Davronov , Akmalbek, Мамадиёров , Фаррух, Давронов , Акмалбек, Mamadiyorov , Farrux, and Davronov , Akmalbek. “CUSTOMER SERVICE MANAGEMENT STRATEGIES.” Илғор иқтисодиёт ва педагогик технологиялар, 3(3), 516-531 (2026). https://doi.org/10.60078/3060-4842-2026-vol3-iss3-pp516-531
HarvardMamadiyorov , Farrukh, Davronov , Akmalbek, Мамадиёров , Фаррух, Давронов , Акмалбек, Mamadiyorov , Farrux, and Davronov , Akmalbek (2026) ‘CUSTOMER SERVICE MANAGEMENT STRATEGIES’, Илғор иқтисодиёт ва педагогик технологиялар, 3(3), 516-531. https://doi.org/10.60078/3060-4842-2026-vol3-iss3-pp516-531
BibTeX
@article{mamadiyorovfarrukh2026,
  title = {CUSTOMER SERVICE MANAGEMENT STRATEGIES},
  author = {Mamadiyorov , Farrukh and Davronov , Akmalbek and Мамадиёров , Фаррух and Давронов , Акмалбек and Mamadiyorov , Farrux and Davronov , Akmalbek},
  journal = {Илғор иқтисодиёт ва педагогик технологиялар},
  year = {2026},
  volume = {3},
  number = {3},
  pages = {516-531},
  doi = {10.60078/3060-4842-2026-vol3-iss3-pp516-531},
  url = {https://doi.org/10.60078/3060-4842-2026-vol3-iss3-pp516-531}
}

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