This study examines customer service management regarding Uzbek gastronomy and the impact of service quality on customer satisfaction. Research was conducted through an online quantitative survey in Tashkent, Samarkand, and Bukhara. Data was obtained from patrons who had recently visited local restaurants. Important service parameters such as order fulfillment, pricing, and customer care were evaluated. Analyzing response patterns, clients value gaining accurate orders at competitive prices. Improvement recommendations catered to clearer menus, faster service, and increased staff attention. Clients have a reasonably high appreciation of traditional hospitality. However, clients tend to value systematized and professional service as well. Applying universal service theories to a particularistic rich culture setting contributes to hospitality scholarship. Alongside, ethnic restaurants’ managers aiming towards greater patron satisfaction while maintaining cultural integrity are provided with useful guidance
| Mualliflar | Mamadiyorov , Farrukh, Davronov , Akmalbek, Мамадиёров , Фаррух, Давронов , Акмалбек, Mamadiyorov , Farrux, Davronov , Akmalbek |
|---|---|
| Jurnal | Илғор иқтисодиёт ва педагогик технологиялар |
| Nashr sanasi | 2026-06-12 |
| Jild | 3 |
| Son | 3 |
| Betlar | 516-531 |
| Til | Ingliz |
| DOI | 10.60078/3060-4842-2026-vol3-iss3-pp516-531 |
DOI: 10.60078/3060-4842-2026-vol3-iss3-pp516-531 · Maqolaning asl sahifasi
customer service management, service quality, customer satisfaction, uzbek gastronomic tourism, hospitality industry, restaurant service operations, consumer behavior, traditional hospitality, ethnic restaurant management, cultural authenticity, управление обслуживанием клиентов, качество обслуживания, удовлетворенность клиентов, узбекский гастрономический туризм, индустрия гостеприимства, ресторанное обслуживание, поведение потребителей, традиционное гостеприимство, этнический ресторанный менеджмент, культурная аутентичность, mijozlarga xizmat ko‘rsatishni boshqarish, xizmat sifati, mijozlar ehtiyojini qondirish, O‘zbekiston gastronomik turizmi, mehmondo‘stlik sanoati, restoran xizmatlari operatsiyalari, iste’molchilarning xulq-atvori, an’anaviy mehmondo‘stlik, etnik restoranlarni boshqarish, madaniy o‘ziga xoslik
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