This article explores modern methodological approaches to assessing the quality of banking services provided to individuals. In the context of digital banking expansion, omnichannel service models, and the increasing importance of customer experience, traditional evaluation criteria are no longer sufficient. The study conceptualizes service quality as a multidimensional economic category and proposes an integrated assessment framework incorporating functional efficiency, digital interface usability, communicative transparency, security standards, and customer loyalty indicators. Particular emphasis is placed on combining subjective satisfaction metrics with objective operational parameters. As a result, a modern methodological model is developed to support continuous monitoring and strategic management of service quality in retail banking for individuals
| Mualliflar | Ibrokhimov , Ilkhomjon, Иброхимов , Илхомжон, Ibroximov , Ilxomjon |
|---|---|
| Jurnal | Илғор иқтисодиёт ва педагогик технологиялар |
| Nashriyot | Тошкент давлат иқтисодиёт университети ҳузуридаги «Ўзбекистон иқтисодиётини ривожлантиришнинг илмий асослари ва муаммолари» илмий-тадқиқот маркази |
| ISSN | 1994-2025 |
| Nashr sanasi | 2026-04-01 |
| Jild | 3 |
| Son | 2 |
| Betlar | 96-103 |
| Til | Ingliz |
| Ilmiy soha | Iqtisodiyot |
| DOI | 10.60078/3060-4842-2026-vol3-iss2-pp96-103 |
| Indeksga qo‘shilgan | 2026-08-26 |
DOI: 10.60078/3060-4842-2026-vol3-iss2-pp96-103 · Maqolaning asl sahifasi
banking service quality, individuals, assessment methodology, customer satisfaction, digital banking, service efficiency, security, integrated index, omnichannel model, качество банковских услуг, физические лица, методология оценки, удовлетворенность клиентов, цифровой банкинг, эффективность обслуживания, безопасность, интегрированный индекс, омниканальная модель, bank xizmatlari sifati, jismoniy shaxslar, baholash metodologiyasi, mijoz qoniqishi, raqamli banklash, xizmat samaradorligi, xavfsizlik, integrallashgan indeks, omnikanal model
| APA | Ibrokhimov , Ilkhomjon, Иброхимов , Илхомжон, & Ibroximov , Ilxomjon (2026). MODERN METHODOLOGY FOR ASSESSING THE QUALITY OF BANKING SERVICES FOR INDIVIDUALS. Илғор иқтисодиёт ва педагогик технологиялар, 3(2), 96-103. https://doi.org/10.60078/3060-4842-2026-vol3-iss2-pp96-103 |
|---|---|
| GOST (OAK) | Ibrokhimov , Ilkhomjon, Иброхимов , Илхомжон, Ibroximov , Ilxomjon MODERN METHODOLOGY FOR ASSESSING THE QUALITY OF BANKING SERVICES FOR INDIVIDUALS // Илғор иқтисодиёт ва педагогик технологиялар. – 2026. – T. 3, № 2. – P. 96-103. – DOI: 10.60078/3060-4842-2026-vol3-iss2-pp96-103. |
| MLA | Ibrokhimov , Ilkhomjon, Иброхимов , Илхомжон, and Ibroximov , Ilxomjon. “MODERN METHODOLOGY FOR ASSESSING THE QUALITY OF BANKING SERVICES FOR INDIVIDUALS.” Илғор иқтисодиёт ва педагогик технологиялар, 3(2), 96-103, 2026. https://doi.org/10.60078/3060-4842-2026-vol3-iss2-pp96-103 |
| Chicago | Ibrokhimov , Ilkhomjon, Иброхимов , Илхомжон, and Ibroximov , Ilxomjon. “MODERN METHODOLOGY FOR ASSESSING THE QUALITY OF BANKING SERVICES FOR INDIVIDUALS.” Илғор иқтисодиёт ва педагогик технологиялар, 3(2), 96-103 (2026). https://doi.org/10.60078/3060-4842-2026-vol3-iss2-pp96-103 |
| Harvard | Ibrokhimov , Ilkhomjon, Иброхимов , Илхомжон, and Ibroximov , Ilxomjon (2026) ‘MODERN METHODOLOGY FOR ASSESSING THE QUALITY OF BANKING SERVICES FOR INDIVIDUALS’, Илғор иқтисодиёт ва педагогик технологиялар, 3(2), 96-103. https://doi.org/10.60078/3060-4842-2026-vol3-iss2-pp96-103 |
| BibTeX | @article{ibrokhimovilkhomjon2026,
title = {MODERN METHODOLOGY FOR ASSESSING THE QUALITY OF BANKING SERVICES FOR INDIVIDUALS},
author = {Ibrokhimov , Ilkhomjon and Иброхимов , Илхомжон and Ibroximov , Ilxomjon},
journal = {Илғор иқтисодиёт ва педагогик технологиялар},
year = {2026},
volume = {3},
number = {2},
pages = {96-103},
doi = {10.60078/3060-4842-2026-vol3-iss2-pp96-103},
url = {https://doi.org/10.60078/3060-4842-2026-vol3-iss2-pp96-103}
} |
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