Assessment and perspectives for improving the efficiency of business processes in the system of railway passenger transportation (using the example of jsc "Uzbekistan railways"): assessment and perspectives for improving the efficiency of business processes in the system of railway passenger transportation (using the example of jsc "Uzbekistan railways")

Элмирзаев, Самариддин, Турсунов, Хасан

Темир йўл транспорти: долзарб масалалар ва инновациялар · 2025-yil

Annotatsiya

The article discusses the importance of increasing revenues and strengthening the company's image positively through the development of services provided by railway passenger transport enterprises and enhancing their competitiveness. The research results focus on the most effective use of existing commercial spaces at stations and platforms, increasing revenues from retail sales, improving retail trade and catering services in the restaurant car, as well as enhancing customer relations. It is also proposed to effectively utilize customer support channels to attract and serve more clients in the company. Recommendations are provided for improving the level of services provided.

Maqola ma’lumotlari
MualliflarЭлмирзаев, Самариддин, Турсунов, Хасан
JurnalТемир йўл транспорти: долзарб масалалар ва инновациялар
NashriyotТошкент давлат транспорт университети
ISSN2181-953X
Nashr sanasi2025-02-17
Jild2
Betlar61-70
TilIngliz
Indeksga qo‘shilgan2026-08-26

Maqolaning asl sahifasi

Kalit so‘zlar

Железнодорожное сообщение, ж/д касса, станция, вокзал, коммерческие площади, эффективная работа, вагон-ресторан, вагон-буфет, услуги общественного питания, повышение качества, бизнес-процессы, поезд, билет, продажи, каналы связи, оценка эффективности, общение с клиентами., Railway communication, railway ticket office, station, terminal, commercial areas, efficient operation, restaurant car, buffet car, catering services, quality improvement, business processes, train, ticket, sales, communication channels, efficiency assessment, customer communication.

Iqtibos keltirish

APAЭлмирзаев, Самариддин, & Турсунов, Хасан (2025). ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS"): ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS"). Темир йўл транспорти: долзарб масалалар ва инновациялар, 2, 61-70. https://transportjournals.com/index.php/InnoTrans/article/view/93
GOST (OAK)Элмирзаев, Самариддин, Турсунов, Хасан ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS"): ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS") // Темир йўл транспорти: долзарб масалалар ва инновациялар. – 2025. – T. 2. – P. 61-70.
MLAЭлмирзаев, Самариддин, and Турсунов, Хасан. “ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS"): ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS").” Темир йўл транспорти: долзарб масалалар ва инновациялар, 2, 61-70, 2025. https://transportjournals.com/index.php/InnoTrans/article/view/93
ChicagoЭлмирзаев, Самариддин, and Турсунов, Хасан. “ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS"): ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS").” Темир йўл транспорти: долзарб масалалар ва инновациялар, 2, 61-70 (2025). https://transportjournals.com/index.php/InnoTrans/article/view/93
HarvardЭлмирзаев, Самариддин, and Турсунов, Хасан (2025) ‘ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS"): ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS")’, Темир йўл транспорти: долзарб масалалар ва инновациялар, 2, 61-70. https://transportjournals.com/index.php/InnoTrans/article/view/93
BibTeX
@article{article2025,
  title = {ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS"): ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS")},
  author = {Элмирзаев, Самариддин and Турсунов, Хасан},
  journal = {Темир йўл транспорти: долзарб масалалар ва инновациялар},
  year = {2025},
  volume = {2},
  pages = {61-70},
  url = {https://transportjournals.com/index.php/InnoTrans/article/view/93}
}

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