Development of quality management systems in the context of digital transformation

Ziyadillayeva, Shakhnoza

Innovation science and technologiy · 2026-yil

Annotatsiya

The accelerating pace of digital transformation is fundamentally reshaping quality management systems (QMS)across industries, necessitating a comprehensive theoretical and empirical re-examination of established frameworks. Thispaper investigates the developmental trajectory of QMS in the context of digital transformation, with particular emphasison the integration of artificial intelligence (AI), Internet of Things (IoT), blockchain, digital twin technologies, and cloudbasedplatforms into quality governance architectures. Grounded in the Total Quality Management (TQM) framework, theISO 9001:2015 risk-based process approach, and the dynamic capabilities perspective, the study proposes a five-levelDigital Quality Management System (DQMS) Maturity Model as a novel methodological instrument for assessing andguiding organisational digital quality transitions. A mixed-methods research design — combining systematic literaturesynthesis, expert Delphi weighting (n = 34), and a structured survey of 312 quality and operations professionals acrossmanufacturing, services, and technology sectors in 11 countries — was employed to validate the model empirically

Maqola ma’lumotlari
MualliflarZiyadillayeva, Shakhnoza
JurnalInnovation science and technologiy
NashriyotТошкент давлат иқтисодиёт университети
Nashr sanasi2026-04-01
Jild2
Son4
TilIngliz
Ilmiy sohaIqtisodiyot
DOI10.5281/zenodo.19606219
Indeksga qo‘shilgan2026-08-26

DOI: 10.5281/zenodo.19606219 · Maqolaning asl sahifasi

Kalit so‘zlar

digital quality management, QMS digitalisation, ISO 9001, Industry 4.0, AI in quality, digital twin, DQMS maturity model, cost of quality

Ilmiy soha

Iqtisodiyot

Iqtibos keltirish

APAZiyadillayeva, Shakhnoza (2026). DEVELOPMENT OF QUALITY MANAGEMENT SYSTEMS IN THE CONTEXT OF DIGITAL TRANSFORMATION. Innovation science and technologiy, 2(4). https://doi.org/10.5281/zenodo.19606219
GOST (OAK)Ziyadillayeva, Shakhnoza DEVELOPMENT OF QUALITY MANAGEMENT SYSTEMS IN THE CONTEXT OF DIGITAL TRANSFORMATION // Innovation science and technologiy. – 2026. – T. 2, № 4. – DOI: 10.5281/zenodo.19606219.
MLAZiyadillayeva, Shakhnoza. “DEVELOPMENT OF QUALITY MANAGEMENT SYSTEMS IN THE CONTEXT OF DIGITAL TRANSFORMATION.” Innovation science and technologiy, 2(4), 2026. https://doi.org/10.5281/zenodo.19606219
ChicagoZiyadillayeva, Shakhnoza. “DEVELOPMENT OF QUALITY MANAGEMENT SYSTEMS IN THE CONTEXT OF DIGITAL TRANSFORMATION.” Innovation science and technologiy, 2(4) (2026). https://doi.org/10.5281/zenodo.19606219
HarvardZiyadillayeva, Shakhnoza (2026) ‘DEVELOPMENT OF QUALITY MANAGEMENT SYSTEMS IN THE CONTEXT OF DIGITAL TRANSFORMATION’, Innovation science and technologiy, 2(4). https://doi.org/10.5281/zenodo.19606219
BibTeX
@article{ziyadillayevashakhnoza2026,
  title = {DEVELOPMENT OF QUALITY MANAGEMENT SYSTEMS IN THE CONTEXT OF DIGITAL TRANSFORMATION},
  author = {Ziyadillayeva, Shakhnoza},
  journal = {Innovation science and technologiy},
  year = {2026},
  volume = {2},
  number = {4},
  doi = {10.5281/zenodo.19606219},
  url = {https://doi.org/10.5281/zenodo.19606219}
}

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