. In the context of digitalization of the economy, small businesses are increasingly turning to artificial intelligence technologies to improve the efficiency of customer service and optimize business processes. One of the most promising areas is the introduction of intelligent chatbots that can automatically process customer requests, provide advice and support the user at the stage of making a purchase decision. This paper examines the process of designing and implementing a chatbot with elements of natural language processing designed to interact with small business clients. The development stages are described, including domain analysis, formalization of user scenarios, construction of the system architecture, selection of technologies, prototype implementation, and user testing. The results of the pilot implementation showed a high degree of relevance of responses, ease of interaction and the potential for integrating such a solution into the existing business environment. The data obtained confirm the feasibility of using intelligent chatbots in small businesses as a tool for automating primary consulting with limited resources.
| Mualliflar | Murodova , Feruzakhon, Муродова , Ферузахон, Муродова , Ферузахон |
|---|---|
| Jurnal | Иқтисодий тараққиёт ва таҳлил |
| Nashr sanasi | 2025-11-28 |
| Jild | 3 |
| Son | 11 |
| Betlar | 358-363 |
| Til | Ingliz |
| DOI | 10.60078/2992-877x-2025-vol3-iss11-pp358-363 |
DOI: 10.60078/2992-877x-2025-vol3-iss11-pp358-363 · Maqolaning asl sahifasi
small business, artificial intelligence, chatbot, automation, implementation, sport nutrition, customer service, target audience, online consulting, малый бизнес, искусственный интеллект, чат-бот, автоматизация, внедрение, спортивное питание, клиентское обслуживание, целевая аудитория, онлайн консультирование, кичик бизнес, сунъий интеллект, чат-бот, автоматлаштириш, жорий этиш, спорт овқатланиши, мижозларга хизмат кўрсатиш, мақсадли аудитория, онлайн маслаҳат
In the article, a comparative analysis of the approaches implemented by the authors in revealing the nature of the category of economic efficiency of production activity in industrial enterprises was carried out and the…
This article provides a systematic analysis of the organizational and legal foundations of personnel selection for the public civil service in the Republic of Uzbekistan, as well as the ongoing reforms in this area…
The article provides a detailed description of the role of international logistics, its functions, and the tasks associated with the development of international logistics, international economic relations, and…
The article discusses financial resources, financing issues, problems and their significance in the education system. At the same time, analytical approaches to the effectiveness of financial resources in educational…
In the economy, the majority of monetary funds circulate through cashless payments. Promoting the use of cashless payments and increasing their share in the total volume of payment transactions are among the key factors…
Determining the cost of production is a key factor for effective management in the manufacturing and service sectors. Modern costing methods, based on information technologies and complex models, simplify the process of…
The article presents a comprehensive analysis of the dynamics of gross regional product and GRP per capita across the regions of the Republic of Uzbekistan for the period 2010–2024. Based on statistical data, stable…
This article examines in detail the factors influencing the competitiveness of the higher education system and the theoretical and methodological foundations for enhancing the impact of these factors on national…
The article analyzes the dynamics of the credit activity of JSCB "Microcreditbank", one of the commercial banks in the national economy, including the volume of loans and their share in the structure of assets, as well…
Special economic zones in Uzbekistan, as an institution of a market economy, occupy a special place in terms of their significant contribution to the development of regions. Currently, special economic zones (SEZs) are…