IMPORTANCE OF STAFF APPEARANCE ON CUSTOMER SATISFACTION AND LOYALTY IN UZBEK RESTAURANTS

Zoirova Shokhsanam Turakulovna

Актуар молия ва бухгалтерия ҳисоби · 2024-yil

Annotatsiya

This study investigates the influence of staff appearance on customer satisfaction and loyalty in Uzbek restaurants. Using a mixed-method approach, including surveys and field observations, the research explores how the physical appearance of staff impacts customer perceptions and their subsequent loyalty. The findings suggest that well-groomed and professionally dressed staff are perceived as more competent and hospitable, which significantly enhances customer satisfaction and encourages repeat business.

Maqola ma’lumotlari
MualliflarZoirova Shokhsanam Turakulovna
JurnalАктуар молия ва бухгалтерия ҳисоби
Nashr sanasi2024-04-28
Jild4
Son03
Betlar340-346
TilIngliz
DOI10.55439/afa/vol4_iss03/167

Kalit so‘zlar

Staff Appearance, Customer Satisfaction, Customer Loyalty, Uzbek Restaurants, Servicescape, Service Quality, Hospitality Management

Ilmiy soha

Актуар молия ва бухгалтерия ҳисоби jurnalidan boshqa maqolalar

Актуар молия ва бухгалтерия ҳисоби — barcha maqolalar