This study explores the impact of staff service quality on customer satisfaction and loyalty in Uzbek nationalrestaurants. The research focuses on key service quality dimensions, including staff responsiveness, communicationefficiency, professionalism, and problem-solving ability, using a quantitative approach. Data were collected throughstructured questionnaires administered to 300 customers across five prominent Uzbek national restaurants in Tashkent,Samarkand, and Bukhara. The results indicate that professionalism and communication efficiency were the strongestpredictors of customer satisfaction and loyalty. Professionalism had the greatest impact on customer satisfaction,while communication efficiency was critical for fostering customer loyalty. The findings suggest that improving stafftraining in professionalism and communication, particularly in handling international tourists, can significantly enhancecustomer experiences. The study concludes with recommendations for restaurant managers to invest in continuous staffdevelopment to maintain high service standards and improve customer retention.
| Mualliflar | Shodiyona, Sanginova |
|---|---|
| Jurnal | Яшил иқтисодиёт ва тараққиёт |
| Nashr sanasi | 2024-08-07 |
| Jild | 2 |
| Son | 8 |
| Til | Ingliz |
staff service quality, customer satisfaction, customer loyalty, Uzbek national restaurants, service quality dimensions, hospitality management, professionalism, communication efficiency.
Budjet tashkilotlari faoliyatini amalga oshirishda asosiy vositalar va inventarlarning ishchi holatini ta’minlashuchun qurilish-ta’mirlash ishlari amalga oshiriladi. Ushbu qurilish-ta’mirlash ishlariga oid…
В данной статье осуществляется исследование и количественная оценка возможного влияния вне-дрения цифровой валюты центрального банка (ЦВЦБ) на экономический рост посредством анализа существу-ющих денежных агрегатов…
Maqolada mamlakatimizda biznes sohasi uchun oliy ma’lumotli boshqaruv kadrlarini tayyorlash holati tahlilqilingan, mavjud muammolar aniqlangan va ularni bartaraf etish bo‘yicha tavsiyalar ishlab chiqilgan.
Maqolada agrar sohaga xorijiy investitsiyalarni jalb qilishning ilmiy-nazariy asoslari tadqiq qilingan. Investitsiyalarningmazmun va mohiyatini ifoda etuvchi ta’riflar tahlil qilingan hamda ularning o‘ziga xos…
Mazkur maqolada milliy iqtisodiyotning turli tarmoqlarida faol bo‘lgan kichik biznes va xususiy tadbirkorlik subyektlarining faoliyatini oshirish hamda xorij tajribalarini qo‘llash haqida so‘z yuritilgan. Bugungi kunda…
Maqolada mamlakatimiz iqtisodiyotida kichik biznes va xususiy tadbirkorlikning o‘rni, shuningdek,O‘zbekiston Respublikasida tadbirkorlik faoliyatini rivojlantirishni rag‘batlantirishga qaratilgan tadbirkorlik…
Ushbu maqolada to‘qimachilik mahsulotlarini xalqaro sifat standartlari asosida Yevropa Ittifoqiga eksportqilish imkoniyatlari tahlil etilgan. Shuningdek, maqolada Yevropa Ittifoqiga eksport qilish shartlari, talab…
Ushbu maqolada mamlakatimizning sanoat korxonalarining raqobatdoshligini ta’minlash salohiyatio‘rganilgan. Ko‘rsatkichlarning sanoatning turli xil modellariga mosligi ko‘rib chiqilgan. Raqobatbardoshlikni…
This study is focused on applying creative approaches in eco-marketing, incorporating creative research andexpression methods to strengthen creative marketing and guide broader discussion processes.
In today’s competitive world, it is not only important to understand finance or economics, but it is alsovaluable to have knowledge in engineering. After graduating from university (Tashkent State University of…