Importance of staff service quality at uzbek national restaurants in Uzbekistan

Shodiyona, Sanginova

Яшил иқтисодиёт ва тараққиёт · 2024-yil

Annotatsiya

This study explores the impact of staff service quality on customer satisfaction and loyalty in Uzbek nationalrestaurants. The research focuses on key service quality dimensions, including staff responsiveness, communicationefficiency, professionalism, and problem-solving ability, using a quantitative approach. Data were collected throughstructured questionnaires administered to 300 customers across five prominent Uzbek national restaurants in Tashkent,Samarkand, and Bukhara. The results indicate that professionalism and communication efficiency were the strongestpredictors of customer satisfaction and loyalty. Professionalism had the greatest impact on customer satisfaction,while communication efficiency was critical for fostering customer loyalty. The findings suggest that improving stafftraining in professionalism and communication, particularly in handling international tourists, can significantly enhancecustomer experiences. The study concludes with recommendations for restaurant managers to invest in continuous staffdevelopment to maintain high service standards and improve customer retention.

Maqola ma’lumotlari
MualliflarShodiyona, Sanginova
JurnalЯшил иқтисодиёт ва тараққиёт
NashriyotТошкент давлат иқтисодиёт университети
ISSN2992-8982
Nashr sanasi2024-08-07
Jild2
Son8
TilIngliz
Ilmiy sohaIqtisodiyot
Indeksga qo‘shilgan2026-08-26

Maqolaning asl sahifasi

Kalit so‘zlar

staff service quality, customer satisfaction, customer loyalty, Uzbek national restaurants, service quality dimensions, hospitality management, professionalism, communication efficiency.

Ilmiy soha

Iqtisodiyot

Iqtibos keltirish

APAShodiyona, Sanginova (2024). Importance of staff service quality at uzbek national restaurants in Uzbekistan. Яшил иқтисодиёт ва тараққиёт, 2(8). https://www.yashil-iqtisodiyot-taraqqiyot.uz/journal/index.php/GED/article/view/2879
GOST (OAK)Shodiyona, Sanginova Importance of staff service quality at uzbek national restaurants in Uzbekistan // Яшил иқтисодиёт ва тараққиёт. – 2024. – T. 2, № 8.
MLAShodiyona, Sanginova. “Importance of staff service quality at uzbek national restaurants in Uzbekistan.” Яшил иқтисодиёт ва тараққиёт, 2(8), 2024. https://www.yashil-iqtisodiyot-taraqqiyot.uz/journal/index.php/GED/article/view/2879
ChicagoShodiyona, Sanginova. “Importance of staff service quality at uzbek national restaurants in Uzbekistan.” Яшил иқтисодиёт ва тараққиёт, 2(8) (2024). https://www.yashil-iqtisodiyot-taraqqiyot.uz/journal/index.php/GED/article/view/2879
HarvardShodiyona, Sanginova (2024) ‘Importance of staff service quality at uzbek national restaurants in Uzbekistan’, Яшил иқтисодиёт ва тараққиёт, 2(8). https://www.yashil-iqtisodiyot-taraqqiyot.uz/journal/index.php/GED/article/view/2879
BibTeX
@article{shodiyonasanginova2024,
  title = {Importance of staff service quality at uzbek national restaurants in Uzbekistan},
  author = {Shodiyona, Sanginova},
  journal = {Яшил иқтисодиёт ва тараққиёт},
  year = {2024},
  volume = {2},
  number = {8},
  url = {https://www.yashil-iqtisodiyot-taraqqiyot.uz/journal/index.php/GED/article/view/2879}
}

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