Problems in the development of digital banking services in banks: taxonomy of barriers and their interdependencies.

Umurzoqova , Adiba

Муҳандислик ва Иқтисодиёт · 2026-yil

Annotatsiya

The rapid expansion of digital banking services has transformed the financial sector; however, their developmentwithin established banking institutions remains uneven and often encounters significant obstacles. This study examinesthe underlying factors that hinder the development of digital banking services in incumbent banks and systematizesthese factors through a structured taxonomy of barriers and their interdependencies. The research employs a qualitative,document-based approach, synthesizing findings from peer-reviewed studies published during 2017–2026, recentindustry reports, and secondary statistical data. Particular attention is given to the conditions of emerging economies tobroaden the analytical perspective beyond high-income financial systems. The findings identify six major categories ofbarriers: technological and infrastructural, organizational and managerial, data and analytical, security and fraud-related,regulatory and external, and customer and social barriers. The analysis demonstrates that these categories are closelyinterconnected rather than independent. Legacy core banking systems function as a primary constraint, limiting technologicalintegration, reducing data quality, weakening fraud-response capabilities, and ultimately restricting customeradoption. As a result, a self-reinforcing cycle emerges in which superficial improvements fail to generate sustainablestructural transformation. The findings suggest that many commonly observed shortcomings in digital banking developmentoriginate from a limited number of root causes rather than isolated technical deficiencies. Therefore, effective digitaltransformation requires a properly sequenced strategy instead of fragmented and parallel investments. The study contributesa diagnostic taxonomy and an interdependency framework that can assist banks and regulators in distinguishing rootcauses from symptoms and in setting strategic priorities for digital banking development.

Maqola ma’lumotlari
MualliflarUmurzoqova , Adiba
JurnalМуҳандислик ва Иқтисодиёт
NashriyotПлеханов номидаги Россия иқтисодиёти университетининг Тошкент шаҳридаги филиали
ISSN3060-463X, 3060-463X
Nashr sanasi2026-06-01
Jild4
Son6
TilIngliz
Ilmiy sohaIqtisodiyot
Indeksga qo‘shilgan2026-08-26

Maqolaning asl sahifasi

Kalit so‘zlar

digital banking, barriers to development, legacy systems, cybersecurity, data governance, financial inclusion, risk management.

Ilmiy soha

Iqtisodiyot

Iqtibos keltirish

APAUmurzoqova , Adiba (2026). PROBLEMS IN THE DEVELOPMENT OF DIGITAL BANKING SERVICES IN BANKS: TAXONOMY OF BARRIERS AND THEIR INTERDEPENDENCIES.. Муҳандислик ва Иқтисодиёт, 4(6). https://muhandislik-iqtisodiyot.uz/index.php/journal/article/view/3198
GOST (OAK)Umurzoqova , Adiba PROBLEMS IN THE DEVELOPMENT OF DIGITAL BANKING SERVICES IN BANKS: TAXONOMY OF BARRIERS AND THEIR INTERDEPENDENCIES. // Муҳандислик ва Иқтисодиёт. – 2026. – T. 4, № 6.
MLAUmurzoqova , Adiba. “PROBLEMS IN THE DEVELOPMENT OF DIGITAL BANKING SERVICES IN BANKS: TAXONOMY OF BARRIERS AND THEIR INTERDEPENDENCIES..” Муҳандислик ва Иқтисодиёт, 4(6), 2026. https://muhandislik-iqtisodiyot.uz/index.php/journal/article/view/3198
ChicagoUmurzoqova , Adiba. “PROBLEMS IN THE DEVELOPMENT OF DIGITAL BANKING SERVICES IN BANKS: TAXONOMY OF BARRIERS AND THEIR INTERDEPENDENCIES..” Муҳандислик ва Иқтисодиёт, 4(6) (2026). https://muhandislik-iqtisodiyot.uz/index.php/journal/article/view/3198
HarvardUmurzoqova , Adiba (2026) ‘PROBLEMS IN THE DEVELOPMENT OF DIGITAL BANKING SERVICES IN BANKS: TAXONOMY OF BARRIERS AND THEIR INTERDEPENDENCIES.’, Муҳандислик ва Иқтисодиёт, 4(6). https://muhandislik-iqtisodiyot.uz/index.php/journal/article/view/3198
BibTeX
@article{umurzoqovaadiba2026,
  title = {PROBLEMS IN THE DEVELOPMENT OF DIGITAL BANKING SERVICES IN BANKS: TAXONOMY OF BARRIERS AND THEIR INTERDEPENDENCIES.},
  author = {Umurzoqova , Adiba},
  journal = {Муҳандислик ва Иқтисодиёт},
  year = {2026},
  volume = {4},
  number = {6},
  url = {https://muhandislik-iqtisodiyot.uz/index.php/journal/article/view/3198}
}

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