management, revolutionizing customer service and operational efficiency. This paper explores the impact of AI-driven tools, such as Speech-to-Text (STT) and Text-to-Speech (TTS) systems, on call centre performance and economic outcomes, focusing on the rapidly growing market in Uzbekistan. Drawing on qualitative interviews and quantitative market data, this research highlights how AI improves operational efficiency through customer conversation analysis, error tracking, and sentiment analysis. Additionally, the study provides a statistical forecast on market capture, showing potential growth trends for AI-based startups in Uzbekistan’s telecommunications, EdTech, retail, and other key sectors. With a Serviceable Obtainable Market (SOM) of 1% and a n optimistic growth outlook, this paper argues that AI tools offer considerable strategic value for businesses aiming to enhance customer satisfaction and optimize service operations.
| Mualliflar | Abdukayumova, Rukhsorakhon, Uktamov, Sarvar |
|---|---|
| Jurnal | ТАЙИ хабарномаси |
| Nashriyot | Тошкент автомобиль йўлларини лойиҳалаш, қуриш ва эксплуатацияси институти |
| ISSN | 2181-2438, 3060-5164 |
| Nashr sanasi | 2025-12-30 |
| Jild | 1 |
| Son | 3 |
| Betlar | 150-153 |
| Til | Ingliz |
| Ilmiy soha | Texnika |
| DOI | 10.56143/2181-2438-2024-3-150-153 |
| Indeksga qo‘shilgan | 2026-08-26 |
DOI: 10.56143/2181-2438-2024-3-150-153 · Maqolaning asl sahifasi
Speech to Text, Text to Speech, AI, Market capture, call centers
| APA | Abdukayumova, Rukhsorakhon, & Uktamov, Sarvar (2025). The role of ai in enhancing omni-channel customer support system: a study of call centers in Uzbekistan. ТАЙИ хабарномаси, 1(3), 150-153. https://doi.org/10.56143/2181-2438-2024-3-150-153 |
|---|---|
| GOST (OAK) | Abdukayumova, Rukhsorakhon, Uktamov, Sarvar The role of ai in enhancing omni-channel customer support system: a study of call centers in Uzbekistan // ТАЙИ хабарномаси. – 2025. – T. 1, № 3. – P. 150-153. – DOI: 10.56143/2181-2438-2024-3-150-153. |
| MLA | Abdukayumova, Rukhsorakhon, and Uktamov, Sarvar. “The role of ai in enhancing omni-channel customer support system: a study of call centers in Uzbekistan.” ТАЙИ хабарномаси, 1(3), 150-153, 2025. https://doi.org/10.56143/2181-2438-2024-3-150-153 |
| Chicago | Abdukayumova, Rukhsorakhon, and Uktamov, Sarvar. “The role of ai in enhancing omni-channel customer support system: a study of call centers in Uzbekistan.” ТАЙИ хабарномаси, 1(3), 150-153 (2025). https://doi.org/10.56143/2181-2438-2024-3-150-153 |
| Harvard | Abdukayumova, Rukhsorakhon, and Uktamov, Sarvar (2025) ‘The role of ai in enhancing omni-channel customer support system: a study of call centers in Uzbekistan’, ТАЙИ хабарномаси, 1(3), 150-153. https://doi.org/10.56143/2181-2438-2024-3-150-153 |
| BibTeX | @article{abdukayumovarukhsorakhon2025,
title = {The role of ai in enhancing omni-channel customer support system: a study of call centers in Uzbekistan},
author = {Abdukayumova, Rukhsorakhon and Uktamov, Sarvar},
journal = {ТАЙИ хабарномаси},
year = {2025},
volume = {1},
number = {3},
pages = {150-153},
doi = {10.56143/2181-2438-2024-3-150-153},
url = {https://doi.org/10.56143/2181-2438-2024-3-150-153}
} |
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