Analysis of customer relationship management processes and problems in service enterprises

Ismailova , Ma’mura

Innovation science and technologiy · 2026-yil

Annotatsiya

Effective customer relationship management in the service sector is an important condition for the sustainabledevelopment of enterprises. This article systematically analyzes the processes of customer relationship management inservice enterprises and identifies the main problems arising in this process. The study analyzes the organizational, economicand institutional aspects of customer relationship management from the perspective of the specific characteristics of theservice sector. The obtained scientific conclusions serve as a theoretical basis for developing practical recommendationsfor improving customer relationship management mechanisms in service enterprises

Maqola ma’lumotlari
MualliflarIsmailova , Ma’mura
JurnalInnovation science and technologiy
NashriyotТошкент давлат иқтисодиёт университети
Nashr sanasi2026-01-01
Jild2
Son1
TilIngliz
Ilmiy sohaIqtisodiyot
DOI10.5281/zenodo.18401113
Indeksga qo‘shilgan2026-08-26

DOI: 10.5281/zenodo.18401113 · Maqolaning asl sahifasi

Kalit so‘zlar

service sector, customer relationship management, service quality, loyalty, management processes, problems

Ilmiy soha

Iqtisodiyot

Iqtibos keltirish

APAIsmailova , Ma’mura (2026). ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT PROCESSES AND PROBLEMS IN SERVICE ENTERPRISES. Innovation science and technologiy, 2(1). https://doi.org/10.5281/zenodo.18401113
GOST (OAK)Ismailova , Ma’mura ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT PROCESSES AND PROBLEMS IN SERVICE ENTERPRISES // Innovation science and technologiy. – 2026. – T. 2, № 1. – DOI: 10.5281/zenodo.18401113.
MLAIsmailova , Ma’mura. “ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT PROCESSES AND PROBLEMS IN SERVICE ENTERPRISES.” Innovation science and technologiy, 2(1), 2026. https://doi.org/10.5281/zenodo.18401113
ChicagoIsmailova , Ma’mura. “ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT PROCESSES AND PROBLEMS IN SERVICE ENTERPRISES.” Innovation science and technologiy, 2(1) (2026). https://doi.org/10.5281/zenodo.18401113
HarvardIsmailova , Ma’mura (2026) ‘ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT PROCESSES AND PROBLEMS IN SERVICE ENTERPRISES’, Innovation science and technologiy, 2(1). https://doi.org/10.5281/zenodo.18401113
BibTeX
@article{ismailovamamura2026,
  title = {ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT PROCESSES AND PROBLEMS IN SERVICE ENTERPRISES},
  author = {Ismailova , Ma’mura},
  journal = {Innovation science and technologiy},
  year = {2026},
  volume = {2},
  number = {1},
  doi = {10.5281/zenodo.18401113},
  url = {https://doi.org/10.5281/zenodo.18401113}
}

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